FAQ?
How long does delivery take?
Shipping time:
Our delivery times vary depending on the destination and the product(s) you have ordered.
Typically, we aim to process and ship orders within 1-2 business days.
Delivery in Metropolitan France is Free and Delivery Times are 3 to 5 days
Delivery times Europe from 5 to 20 days from €22
International delivery times from 7 to 21 days depending on the destination and customs processing times from €29
Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues. Once your order has been shipped, you will receive a confirmation email with tracking information to follow the progress of your delivery. If you have any specific concerns regarding the delivery of your order, please do not hesitate to contact our customer support team.
What is your return policy?
Return policy :
We want you to be completely satisfied with your purchase from ÉCOSUN
If you are not satisfied with your order for any reason, we offer a hassle-free return policy.
We offer a 30-day money-back guarantee on all RevoluSun™ solar street lights. If for any reason you are not completely satisfied with your purchase, contact us within 30 days of receiving your order and we will issue you a full refund, no questions asked.
Refund process:
Once we receive your returned item and it is inspected, we will process your refund. Please allow 10 business days for the refund to be credited to your original method of payment.
Exchanges: If you need to exchange an item, please contact our customer support team. We will guide you through the process and ensure you get the replacement item quickly.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately and we will arrange a replacement or refund .
Contact us:
If you have any questions about our return policy, please do not hesitate to contact our customer support team!
Do you offer conditions for professionals or wholesalers?
WHOLESALE & PROFESSIONAL ORDERS
At EcoSun, we are pleased to offer wholesale opportunities to businesses and retailers wishing to sell our products.
Here are the key details of our wholesale program :Minimum Order Quantity (MOQ) :
We require a minimum order quantity for wholesale purchases to ensure the best prices and benefits for our wholesale partners.
Please contact our wholesale team for details about specific MOQ.
Wholesale Pricing: Wholesale pricing is available to eligible businesses.
To access our wholesale price list, please contact our wholesale team and we will provide you with the necessary information.
Application process:
To become a wholesale partner, please fill out our wholesale application form. Our team will review your application and once approved, you will have access to our wholesale pricing and ordering system.
Shipping for wholesale orders:
Shipping for wholesale orders will be calculated based on the size and weight of your order, as well as the destination.
Our team will work with you to determine the most cost-effective shipping method for your specific needs.
Payment terms:
We offer flexible payment terms to our wholesale partners. Please discuss payment options and terms with our wholesale team when placing your order.
Customization Options: Depending on the products, we may offer customization options for bulk orders.
If you have specific requirements or would like to explore customization possibilities, please discuss with our wholesale team.
Contact us:
For inquiries regarding wholesale orders or to start the application process, please contact our wholesale team.
We appreciate your interest in partnering with EcoSun and look forward to the opportunity to serve your business needs.
Is delivery free in mainland France?
Yes, delivery is completely free for all orders placed in mainland France.
Additionally, delivery is also available throughout Europe. Additional delivery charges may apply outside mainland France.
Delivery in Europe from 22 €
International Delivery from €29
Please contact us for specific information on shipping costs for your area.